Frequently Asked Questions
COVID Specific Questions
For COVID-19 Specific Cleaning and Safe Distancing please see:
* Please see the Book to Play page for specific guidelines during Phase 2 as under the current play by appointment option some of the items may not apply the same as when it was play by visit. If you have any questions then please ask us.
Q. How is Little Bear’s House different from other indoor playgrounds in Singapore?
A. We aim to provide families with a clean and comfortable space. Where they can relax and enjoy their time. There are no ball pits, slides or climbing structures, but instead we have great toys that encourage exploration, imagination and play. It is important to us that parents also have a relaxing time. We have an open plan splay space that allows children and adults to play as well as allowing parents the option to watch.
Q. Do you sell your Toys
A. We do not sell our toys, but can point you in the right direction.
Q. Your toys are nicely arranged and tidy. What if my child mixes them up and makes a mess?
A. Children can play with all toys within their reach. We believe in letting them explore and make the most of the space. We have staff who look after the play space and will put the toys back. We do of course encourage children to tidy up if they want to help.
Q. Do you have an age limit?
A. All children are welcome to come and play, however, some of the toys may not be appropriate for all ages so parental supervision is required.
Q. Can I leave my child alone while I run some errands?
A. Children must be accompanied by an adult while playing at all times. We are registered as a recreational area and are not a child-minding or drop-off services.
Q. My baby is 5 months old. Is there a minimum age?
A. Babies are welcome and admission is free for babies below 12 months if visiting with an older sibling.
Q. How many adults can accompany a child?
A. Admission per child includes 2 accompanying adults free-of-charge. Extra adults can enter the play space at an additional fee of $5 each.
Q. Can we go out for lunch and come back again?
A. Multiple re-entry is allowed only during weekdays. Time is limited to 2 hours in total.
Q. Can we make a booking if we’re coming as a group?
A. All guests are received on a first come first served basis. We do not accept bookings or reservations. Unless, we are catering to a Birthday Party.
Q. Is there a maximum capacity to the play area?
A. Your safety is our priority. So we always monitor how many children and parents there are in the play area. Depending on how many people are playing at the time then we may ask you to wait till it is safe to join in.
Q. Do you cater for birthday parties?
A. Yes, we can host parties for you and we can help organise elements for you. Please contact us for a quote and more information.
Health and Hygiene
Q. Why do you check my child’s temperature?
A. We try to make sure that all measures are taken to ensure your child’s well-being and we want to ensure your child is not running a fever. If health check is unsatisfactory, we will refuse entry to ensure a safe environment for all guests.
Q. Why do you check my child’s hands during registration?
A. We perform visual check on children’s hands and mouth to rule out signs of Hand, Foot & Mouth Disease (HFMD). In addition, we ask for parents’ consideration to refrain from visiting if their child has recovered from HFMD recently or they suspect exposure to the virus. If health check is unsatisfactory, we will refuse entry to ensure a safe environment for all guests.
Q. Do adults need to wear socks?
A. Yes, everyone in the play area need to wear socks for hygiene reasons.
Q. I forgot to bring socks. Do you sell them?
A. You can purchase socks from our reception.
Packages vs Walk-in
Q. Can you help me understand the difference between the walk-in and package options?
A. The package option allows you to purchase visits in advance which results in a lower per visit cost and can be used on weekdays and weekends?
Q. Can we share the packages amongst siblings?
A. Yes, the packages can be used across all children in the family.
Q. Do we still need to register when visiting?
A. Everyone has to register when arriving and this includes the temperature and visual check.
Q. Do you have dedicated parking?
A. There is parking outside the shop, but it is not dedicated for us.
Q. Do you have a diaper/nappy changing facilities?
A. Yes, we changing facilities. Kindly note that for sanitary reasons, diaper changing is not allowed inside the play area or at the common areas.
Q. I’m breastfeeding. Do you have a nursing room?
A. We have a dedicated nursing room.
Q. Can I feed my child there?
A. Yes, we have baby chairs for exactly this reason. However, space is limited.
Q. Can we have food and drinks inside the play space?
A. Food and drinks can only be consumed in the dedicated space to ensure the play area remains clean. Water bottles and baby milk bottles can be brought inside the play space.
Q. Do you provide complimentary drinks?
A. We provide drinking water from our hot & cold water dispensers. There is a limited selection of beverages for sale in the vending machine and there is a coffee machine for which you can purchase capsules.
Q. Do we need to pay to use the lockers?
A. Our lockers are provided free-of-charge. You can choose to bring your belongings inside the play space if you prefer to keep them close.
Q. Do you have WiFi?
A. Yes we have a complimentary WiFi. This allows you to stay in contact with loved ones. Please do check-in on Facebook and share your visit with us on Instagram. Links below.